Insurance and Public Liability

• Daylesford Wine Tours holds public liability insurance, however we hold no liability if you choose to drive a vehicle after the tour completion.

• It is strongly recommended that you purchase your personal travel insurance before you travel, no matter how short the vacation is to ensure you are adequately covered for circumstances beyond your control i.e. cancelled/missed flights, strikes, weather conditions, sickness, inability to travel as full cancellation penalties will apply.

• It is advisable to contact your insurance provider for the information on the policy that best suits your travel requirements.

Health and Safety

• Whilst travelling onboard our vehicle and in the cellar doors, there is to be no consumption of own food, alcohol, or smoking of cigars/cigarettes/e-cigarettes or similar.

• Due to health concerns people with fever or symptoms similar to COVID-19 may be asked to remove themselves from the bus at their own cost.

• We may also not run tours on hot days (i.e. 30 degrees plus) pending owner's decision.

• Please use provided hand sanitisers as much as possible on bus and in cellar doors.

• Any damage incurred to the vehicles by patrons will be paid in full by them within seven (7) days including a cleaning fee of no less than $100.

• Seat belts must be worn at all times.

• Daylesford Wine Tours encourages responsible drinking, and if it is felt in the opinion of the driver, that the comfort & safety of passengers is being compromised, the offending party shall no longer participate on the tour. They will be dropped off at a safe location and Daylesford Wine Tours will arrange a taxi, and at the clients own personal cost, they are to make their own way back to their accommodation.

• Due to the Daylesford region being a high fire risk area, any days deemed by the operator to be unfit for a tour due to high fire risks will be cancelled and money refunded or re-scheduled.

 Tour Variations/Cancellations

• Tour variations and cancellations may occur due to extreme weather conditions, vineyard closures, last minute changes received from vineyards, traffic disruptions or other.

• A minimum of 4 people (unless on a Private Tour) is required for tours to run - notification of cancellation of the tour can be sent an hour prior to disembarking. This is to ensure DWT and the suppliers do not lose money on the day. We will notify you as soon as is reasonably possible if the tour does not have enough guests.

• If any of these circumstances should arise, Daylesford Wine Tours will revise the itinerary to impact as little as possible on the remainder of the tour. If the tour is cancelled completely, Daylesford Wine Tours will try to re-book the clients for a date convenient to both parties.

• Last-Minute Bookings: We reserve the right to cancel any tour booked with less than 24 hours notice. Arranging a wine tour experience requires careful planning and coordination with our cellar door partners to ensure a first-class experience. Unfortunately, bookings made with less than 24 hours notice do not always provide us with sufficient time to meet the high standards of service and experience we commit to delivering. In such instances, we will provide a full refund or offer assistance in rescheduling your tour for a more suitable time. We appreciate your understanding and cooperation in helping us maintain the quality of your wine tour experience.

 Deposit & payment

• Full payment is required at least 7 days before the tour/event commencement date.

• Credit card payments incur a 1% fee on total of booking.

 All tours excluding hens groups - credit card details are required and a non-refundable deposit of $100 to secure the booking.

Hens tours - credit card details are required and a non-refundable deposit of $350 to secure the booking.

 Refund policy and cancellation penalties

 For all bookings made with Daylesford Wine Tours the following conditions apply:

• For cancellations made with less than 48 hours notice or “no show” a 100% cancellation penalty applies on total tour amount with no refund given.

• A $30 administration fee applies to all cancellations and refunds below.

• At least 30 days before the tour date, 100% refund of balance after deposit.

• At least 14 days before the tour date, 75% refund of balance after deposit.

• Between 2 and 14 days before tour date, 50% refund of balance after deposit.

• Reduction or increase in numbers in group bookings must inform us at least 7 days before the tour date. Reduced numbers in group bookings will not be refunded.

 General Terms

• Children may join a tour at adult or discounted prices at the discretion of management.

• All prices quoted are in Australian Dollars and include GST.

• All tours are escorted by an experienced host.

• Proof of age may be requested at the discretion of wineries.

• Tours will leave according to times stated on itineraries and will not wait for "latecomers". We accept no responsibility for passengers failing to be at designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times. No responsibility is taken for passengers leaving pick up locations if our vehicles are not present at the scheduled departure time. No refund given for booking the wrong tour type or not happy with the service.

• We accept no responsibility for passengers missing our tour if pick up location is changed and we are not advised.

• We accept no responsibility for lost or stolen property.

• We reserve the right to alter any part of the itinerary without notice.

• We reserve the right to use alternate vehicles and operators.

• Gift certificate valid for 3 years from date of issue.  Gift certificate redemption is subject to tour availability.