TERMS & CONDITIONS

We have terms! And our conditions are pretty reasonable too...

Insurance and Public Liability

Daylesford Wine Tours holds public liability insurance, however we hold no liability if you choose to drive a vehicle after the tour completion.

It is strongly recommended that you purchase your personal travel insurance before you travel, no matter how short the vacation is to ensure you are adequately covered for circumstances beyond your control i.e. cancelled/missed flights, strikes, weather conditions, sickness, inability to travel as full cancellation penalties will apply.

It is advisable to contact your insurance provider for the information on the policy that best suits your travel requirements.


Health and Safety

Whilst travelling onboard our vehicle and in the cellar doors, there is to be no consumption of own food, alcohol, or smoking of cigars/cigarettes.

Any damage incurred to the vehicle by patrons will be paid in full by them within seven (7) days including a cleaning fee of no less than $100. 

Seat belts must be worn at all times.

Daylesford Wine Tours encourages responsible drinking, and if it is felt in the opinion of the driver, that the comfort & safety of passengers is being compromised, the offending party shall no longer participate on the tour. They will be dropped off at a safe location and Daylesford Wine Tours will arrange a taxi, and at the clients own personal cost, make their own way back to their accommodation.

Due to the Daylesford region being a high fire risk area, any days deemed by the operator to be unfit for a tour due to high fire risks will be cancelled and money refunded or re-scheduled.


Tour Variations/Cancellations

Tour variations and cancellations may occur due to extreme weather conditions, vineyard closures, last minute changes received from vineyards or traffic disruptions.

If any of these circumstances should arise, Daylesford Wine Tours will revise the itinerary to impact as little as possible on the remainder of the tour. If the tour is cancelled completely, Daylesford Wine Tours will try to re-book the clients for a date convenient to both parties, or refund monies in full.

 

Cancellation Penalties

For all bookings made with Daylesford Wine Tours the following penalties apply:

 

  • For all cancellations 25% admin fee will be charged on total tour amount.

  • For cancellations between 2-14 days 50% cancellation penalty applies on total tour amount.

  • For cancellations with less than 48 hours notice or "no show" 100% cancellation penalty applies on total tour amount.

 

General Terms

For all single travellers, we recommend that you contact Daylesford Wine Tours (0402 218823 or 03 5348 1823) direct to make your booking, as minimum numbers apply. 

Minimum of two passengers for tour to proceed.

All e-mail addresses received will be added to our mailing list with optional opt out at any time.

Children may join a tour at adult or discounted prices at the discretion of management.

Maximum of 11 passengers per vehicle for the usual Daylesford Wine Tour's bus.

All prices quoted are in Australian Dollars and include GST.

All tours are escorted by an experienced host.

Proof of age may be requested at the discretion of wineries.

Tours will leave according to times stated on itineraries and will not wait for "latecomers". We accept no responsibility for passengers failing to be at designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times. No responsibility is taken for passengers leaving pick up locations if our vehicles are not present at the scheduled departure time.

We accept no responsibility for passengers missing our tour if pick up location is changed and we are not advised.

We accept no responsibility for lost or stolen property.

We reserve the right to alter any part of the itinerary without notice.

We reserve the right to use alternate vehicles and operators.

Passengers must pay for tours prior to embarkation.

Individuals are responsible for any damage inflicted on our vehicles or at wineries.


Gift Certificates

Choice of tour optional to redeem certificate.

Gift certificate valid for 12 months from date of issue.

Subject to tour availability.

Redemption bookings must be made at least one week from the required travel date.

 

Payment Requirements
Direct Booking - Credit card security is required at the time of booking. If payment is not made within 24 hours of tour completion late fees may be incurred.

 

Agent/Online Bookings - Please present your voucher to our driver for collection at boarding. Please read your terms and conditions set by your agent.

 

Payment Options

Payment required within 7 days of booking to secure your seats on tour.

1 to 2 Passengers bookings do have the option of presenting cash to our driver on boarding.

3 to 11 Passengers must pre-pay with bank deposit or credit card.

Group bookings must be paid in full at least 1 month prior to tour date.

Payment is required in full prior to the tour commencing.

Daylesford Wine Tours terms ad condtions are fair and fun

While you are here take a look at our new sister sites and let us know what you think:

www.winetoursvictoria.com.au

www.winetourinmelbourne.com.au

www.daylesfordwinetours.com.au

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