TERMS & CONDITIONS

We have terms! And our conditions are pretty reasonable too...Please read carefully.

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Insurance and Public Liability

Daylesford Wine Tours holds public liability insurance, however we hold no liability if you choose to drive a vehicle after the tour completion.

It is strongly recommended that you purchase your personal travel insurance before you travel, no matter how short the vacation is to ensure you are adequately covered for circumstances beyond your control i.e. cancelled/missed flights, strikes, weather conditions, sickness, inability to travel as full cancellation penalties will apply.

It is advisable to contact your insurance provider for the information on the policy that best suits your travel requirements.

Health and Safety

Whilst travelling onboard our vehicle and in the cellar doors, there is to be no consumption of own food, alcohol, or smoking of cigars/cigarettes/e-cigarettes or similar.

Due to health concerns people with fever or symptoms similar to Corona Virus may be asked to remove themselves from the bus at their own cost.

We may also not run tours on hot days (i.e. 30 degrees plus) pending owner's decision.

Please use provided hand sanitisers as much as possible on bus and in cellar doors.

Any damage incurred to the vehicles by patrons will be paid in full by them within seven (7) days including a cleaning fee of no less than $100. 

Seat belts must be worn at all times.

Daylesford Wine Tours encourages responsible drinking, and if it is felt in the opinion of the driver, that the comfort & safety of passengers is being compromised, the offending party shall no longer participate on the tour. They will be dropped off at a safe location and Daylesford Wine Tours will arrange a taxi, and at the clients own personal cost, they are to make their own way back to their accommodation.

Due to the Daylesford region being a high fire risk area, any days deemed by the operator to be unfit for a tour due to high fire risks will be cancelled and money refunded or re-scheduled.

Tour Variations/Cancellations

Tour variations and cancellations may occur due to extreme weather conditions, vineyard closures, last minute changes received from vineyards, traffic disruptions or other.

A minimum of 4 people (unless on a Private Tour) is required for tours to run - notification of cancellation of the tour can be sent an hour prior to disembarking. This is to ensure DWT and the suppliers do not lose money on the day. We will notify you as soon as is reasonably possible if the tour does not have enough guests.

If any of these circumstances should arise, Daylesford Wine Tours will revise the itinerary to impact as little as possible on the remainder of the tour. If the tour is cancelled completely, Daylesford Wine Tours will try to re-book the clients for a date convenient to both parties.

 

Cancellation Penalties 

Credit card details are required and a non-refundable deposit of $250 to secure the booking. Full payment is required at least 14 days before the tour/event commencement date. All fares are in Australian dollars (AUD) and include goods and services tax (GST).

For all bookings made with Daylesford Wine Tours the following conditions apply:

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• For cancellations made with less than 48 hours notice or “no show” a 100% cancellation penalty applies on total tour amount with no refund given.
• A $30 administration fee applies to all cancellations and refunds below.

• At least 30 days before the tour date, 100% refund of balance after deposit.

• At least 14 days before the tour date, 75% refund of balance after deposit.

• Between 2 and 14 days before tour date, 50% refund of balance after deposit.

• Reduction or increase in numbers in group bookings must inform us at least 7 days before the tour date. Reduced numbers in group bookings will not be refunded.

 

General Terms

For all single travellers, we recommend that you contact Daylesford Wine Tours (0402 218823 or 03 5348 1823) direct to make your booking, as minimum numbers apply. 

Minimum of four passengers for tour to proceed unless on a Private Tour.

All e-mail addresses received will be added to our mailing list with optional opt out at any time.

Children may join a tour at adult or discounted prices at the discretion of management.

All prices quoted are in Australian Dollars and include GST.

All tours are escorted by an experienced host.

Proof of age may be requested at the discretion of wineries.

Tours will leave according to times stated on itineraries and will not wait for "latecomers". We accept no responsibility for passengers failing to be at designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times. No responsibility is taken for passengers leaving pick up locations if our vehicles are not present at the scheduled departure time. No refund given for booking the wrong tour type or not happy with the service.

We accept no responsibility for passengers missing our tour if pick up location is changed and we are not advised.

We accept no responsibility for lost or stolen property.

We reserve the right to alter any part of the itinerary without notice.

We reserve the right to use alternate vehicles and operators.

Passengers must pay for tours prior to embarkation.

Individuals are responsible for any damage inflicted on our vehicles or at wineries.

Gift Certificates

Choice of tour optional to redeem certificate.

Gift certificate valid for 12 months from date of issue.

Subject to tour availability.

Redemption bookings must be made at least one week from the required travel date.

 

Payment Requirements
Direct Booking - Credit card security or total tour amount is required at the time of booking. If payment is not made within 24 hours of tour completion your details will be automatically forwarded to our collections agency Marshall Freeman and a 10% recovery fee added by them.

 

Agent/Online Bookings - Please present your voucher to our driver for collection at boarding. Please read your terms and conditions set by your agent.

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For Group Bookings - a $250 non-refundable deposit is payable within 7 days of booking confirmation. The remaining balance is due 4 weeks prior to disembarkation. Due to supplier payments made this 4 week period out for big groups we cannot refund for minimised numbers.

 

Payment Options

Credit card payments incur a 2.5% fee on total of booking.

Payment required within 7 days of booking to secure your seats on tour.

For last minute bookings credit card details are required to secure your booking. Passengers have the option to pay the driver on the day by cash if agreed upon by management.

Group bookings must be paid in full at least 1 month prior to tour date.

Payment is required in full prior to the tour commencing.